To:                   Our Tenants

Update:          April 17th, 2020

At the Métis Nation of Ontario (MNO) and Infinity Property Services as Property Management Agency, our priority is the health and well-being of our citizens, families and communities throughout the province.

Therefore, as part of the effort to reduce the likelihood of workplace or community transmission of COVID-19, the MNO has directed all employees to work remotely between March 16 – June 1, 2020.

As our valued client, please keep the following instructions in mind over the next few weeks:

Our office will continue working for you and your family

  1. MNO/IPS staff will continue running our business remotely and attending all inquiries as usual via phone and email
  2. Please reach out during business hours to your Property Inspectors or Property Administrator if you have any questions or concerns. If not available to pick up the phone, please leave a detailed voice message, and they will return your call as soon as possible
  3. Non-urgent concerns can be directed to Your inquiry will be processed as soon as possible
  4. Please check updates at our websites to stay informed /

Attention to repairs

  1. If your emergency is life-threatening, please contact 911 immediately
  2. To minimize your and families’ exposure, we have suspended all non-essential visits and inspections
  3. Only life and safety issues will be addressed until new notice
  4. Our after-hours line will continue working as usual. Please use this line for maintenance emergencies only: 1-800-891-5882
  5. If an emergency should arise, do not contact any contractor directly and do not try to address the issue yourself, please contact the line 1-800-891-5882 as soon as possible
  6. For any outstanding issues addressed before March 16, our Property Inspectors or Property Administrators will be working with you to coordinate further steps

Rent payment

  1. We understand there have been some concerns regarding the current situation and we will work together to resolve any questions you might have to ensure our tenant’s safety
  2. Tenants are responsible for their rent payment, if a tenant is experiencing financial hardship, whether, by reduced hours or loss of income, they must provide a copy of their Record of Employment (ROE) and confirmation they have applied for Employment Insurance (EI)
  3. Should their EI application be denied or they do not qualify, it is recommended they apply for Ontario Works (OW), Ontario Disability Support Program (ODSP), or the Canada Emergency Care Benefit (CERB) administered through the Canadian Revenue Agency
  4. We encourage our tenants to connect with EI, OW, or the Emergency Care Benefit programs as soon as possible to explore options available and acquire funds for monthly rent
  5. If you are in a Rent-Geared-to-Income (RGI) unit and have experienced a drop in income, please contact your Property Administrator to have your rental amount reviewed to see if you qualify for a reduction. You can find the Verification of Income (VOI) form for here. If you cannot pay all your rent, please call or email your Property Administrator and ask about the option of a repayment schedule. So we can provide direction to other resources that may be available for you.
  6. Evictions for non-payment of rent are temporarily suspended; however, you can still be evicted for different reasons, including causing damage or serious problems, among other reasons. Please note the provincial and federal governments have not cancelled rent payments. Unpaid rent will continue to accrue, which is why it is so important to work with us to ensure a payment plan is in place and that you access additional government resources to have the revenue to keep your account as current as possible.

Options to pay your rent

  1. Tenants who have provided posted dated cheques, we will continue to process no different than any other month
  2. Tenants who mail payments via money order or cheques, be aware that mail services have reduced producing mail delays. We encourage you to send monthly rent monies earlier in anticipation of unforeseen mail delays
  3. For your convenience, please find here a copy of the Pre-Authorized Payment (PAP) form to set up auto-withdrawal for your monthly rent. Please send the completed and signed form to or fax it to 1-807-626-9030
  4. To set up PAP, a completed and signed form must be received ten days before the start of the month.

Moving outs

  1. For tenants who may be vacating rental units, we will process it as usual. As per your Lease Agreement, a 60-day written notice is required, please contact your Property Administrator for more details

We appreciate your cooperation.

Please don’t hesitate to contact our Property Administrators or Property Inspectors if you have any questions.

Are you not receiving our email notifications yet? No problem! If you are a tenant and want to stay up to date with all our communications, please email your name, address and email to